Cookies & Privacy Policy

Cookie & Privacy Policy

This data privacy notice is written to comply with the European Union General Data Protection Regulation (GDPR) and the new UK-GDPR. GDPR gives control to citizens and residents over their personal data.

Data Controller

• Name: Brookes Bell LLP
• Phone: +44 151 236 0083
• Email: info@brookesbell.com
• Registered office: Walker House, Exchange Flags, Liverpool, L2 3YL

Data Protection Officer

• Email: info@brookesbell.com
• Registered office: Walker House, Exchange Flags, Liverpool, L2 3YL

How data is used

Brookes Bell may process personal information as part of its insurance and financial services businesses: underwriting, reinsurance, claims, legal services, loss prevention, wealth management, document processing, finance, marketing, renewals, contract review, risk management and employment.

Personal data profile categories processed

Brookes Bell maintains personal data for:

1. Subjects of claims, investigations, proceedings etc.
2. Advisers, consultants and other professional experts
3. Business associates, other professional bodies, advisers
4. Business contacts
5. Complainants and enquirers
6. Customers and clients
7. Employees
8. Employers and employees of other organisations
9. Members and beneficiaries
10. Offenders and suspected offenders
11. Relatives, guardians
12. Shareholders
13. Suppliers and services providers
14. Subjects of claims, investigations, proceedings and other claim related profiles
15. Trustees
16. Witnesses

Automated decision making

Brookes Bell does not use automated decision making.

The legal bases we use for lawful processing

In order for Brookes Bell to conduct business and fulfil its legal, regulatory and contractual obligations, it needs to perform legitimate and fundamental processing. These are:

1. Establishing contracts
2. Maintaining contracts
3. Provision of all contracted services
4. Invoicing, remittance, payments, collections
5. Non-promotional communications
6. Marketing and other promotional communications
7. Risk management contract review
8. Response to Subject Access Requests
9. Performance measurement
10. IT support services
11. Business Continuity Planning
12. Legal and regulatory obligations
13. Responding to enquiries, requests and complaints
14. Employment processing

The categories of people who will access or receive the data

Brookes Bell sometimes needs to share the personal information it processes with individuals themselves and also with other organisations. Below is a description of the types of organisations with which Brookes Bell may need to share some of the personal information it processes.

1. Agents and brokers
2. Business associates, other professional bodies, advisers
3. Central / local government
4. Claimants, beneficiaries, assignees and payees
5. Claims investigators
6. Complainants, enquirers
7. Courts and tribunals
8. Credit reference, debt collection and tracing agencies
9. Current, past and prospective employers
10. Customers and clients
11. Data processors
12. Debt collection and tracing agencies
13. Education and examining bodies
14. Employment and recruitment agencies
15. Family, associates and representatives of the person whose personal data we are processing
16. Financial organisations and advisers
17. Healthcare professionals, social and welfare organisations
18. Law enforcement and prosecuting authorities
19. Ombudsman and regulatory authorities
20. Other companies in the same group
21. Pension schemes
22. Police forces
23. Private investigators
24. Professional advisers
25. Share Administrators
26. Suppliers and services providers
27. Survey and research organisations
28. Trade associations, professional bodies, employer associations

The countries where data will be stored, processed and transferred

Your personal data collected by Brookes Bell may be stored and processed in the United Kingdom or any other country in which Brookes Bell or associated third parties maintain facilities.

Should Brookes Bell need to transfer your personal data, Brookes Bell will take all reasonable measures to safeguard the transfer of your personal data to third parties in a manner that complies with the GDPR.

How long the data will be retained

Retention of specific records may be necessary for one or more of the following reasons:

1. To fulfil statutory or other regulatory requirements.
2. To evidence events/agreements in case of disputes.
3. To meet our operational needs.
4. To meet any historical purposes.

Personal data that is collected and subsequently never used for any business purpose will be reviewed and may be destroyed at Brookes Bell's discretion.

What happens if the data isn't collected

Your personal data is required for communication and setting up a contractual agreement to provide products and services. Without this data Brookes Bell  will not be able to communicate with you or enter into a contractual agreement with you. This includes both business and employment contracts.

Brookes Bell needs personal data to:

1. enable consensual bilateral communications;
2. engage in pre-contractual activities;
3. honour contractual obligations; and
4. enable it to employ people.

Without this data, Brookes Bell will not be able to perform these four primary activities.

The right to withdraw consent

In situations where Brookes Bell requests and receives your consent to perform processing, we are also obliged to stop such processing if you decide to withdraw your consent. Withdrawing consent is as straightforward as giving consent. Withdrawing consent cannot be back-dated so it has no effect on processing already performed during the period of consent

The right to access, change, delete, restrict, object, request a copy

You have rights regarding the personal data we store on your behalf. These are:

1. access to a copy of your personal data;
2. object to processing that you object to;
3. stop receiving direct marketing material;
4. object to decisions being taken by automated means;
5. have inaccurate personal data rectified, blocked, erased or destroyed;
6. lodge a complaint with the Information Commissioner’s Office or local privacy authority;
7. claim compensation for damages caused by a breach of the GDPR;
8. have data transferred to another party.

Should you ever wish to exercise any of these rights, please contact the Data Protection Officer.

The right to complain to the regulator

You have the right to lodge a complaint with the Information Commissioner’s Office if you think that your personal data has been inappropriately used.

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Cookies

a. Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.

b. If the site has a secure log-in for our registered users, it may use a temporary ’session cookie’ in order to perform the secure login to our website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.

c. Temporary cookies are used in the transactional part of the Website to authenticate you as an authorised user after you have logged in.

d. Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility.

For an explanation of cookies see: http://www.allaboutcookies.org/

If you have any questions regarding the use of cookies please contact us by email at contactus@thomasmiller.com

Below is a table of all cookies on this website – their name, type and purpose:We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behavior outside our own sites.

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behavior outside our own sites. 

Other Websites

This privacy policy only covers the Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.